Coronavirus Outbreak Travel Insurance Notice and FAQs
Generali Global Assistance is closely monitoring the Wuhan Coronavirus (2019-nCoV) and its impact on our travelers. This notice is intended to help you better understand your travel insurance plan coverages or potential purchases.
If you are thinking about cancelling your trip because you are concerned to travel, please read your Description of Coverage/Policy confirmation documents. In order to provide coverage for Trip Cancellation, one of the 20 covered events must apply. Please note, most of our plans will not cover fear of travel.
January 29 Position Statement - Coronavirus Outbreak
The CDC is closely monitoring an outbreak of respiratory illness caused by a new coronavirus named 2019-nCoV, that was first detected in Wuhan, China. News about the Coronavirus is changing rapidly. The respiratory infection, which is closely related to SARS and MERS, has been spreading across China, and cases have been diagnosed in several other countries, including the United States. In the U.S., the CDC is reporting five confirmed cases from these states: Washington, Illinois, California and Arizona. In all cases so far, those patients had recently traveled to Wuhan, China. On January 27, 2020, the CDC issued a level three travel health notice, urging travelers to avoid non-essential travel to China.
Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage. For plans that do offer coverage for illness, please note that the Coronavirus outbreak event could be considered foreseeable under any plans purchased on or after January 22, 2020. Please contact Generali Global Assistance with questions.
Coronavirus Travel Insurance Frequently Asked Questions
You can be reimbursed for unused, non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. Generali Global Assistance plans do not offer coverage if you cancel your trip due to fear of traveling, unless you added Trip Cancellation for Any Reason coverage to your plan. If you have this coverage you could be reimbursed up to 75% of your prepaid, forfeited, non-refundable trip cost, if you meet certain requirements.
You should also contact your travel supplier or airline as they may offer some assistance.