Coronavirus (COVID-19) Advisory and FAQs

Last updated October 13, 2020

Generali Global Assistance is closely monitoring the Novel Coronavirus (COVID-19) and its potential impact on our travelers. This notice is intended to help you better understand your travel insurance plan coverages or potential purchases of the Standard, Preferred and Premium plans available on this website. While we will be updating this page regularly, we also encourage you to consult the World Health Organization (WHO) and Centers for Disease Control and Prevention (CDC) websites for the most up-to-date information.

Looking to purchase travel insurance? Our plans do provide coverage if you, a family member, or a traveling companion contract COVID-19 and plan requirements are met.

Our plans will not provide coverage if you cancel your trip due to fear of travel. We strongly encourage you to read the full Description of Coverage/Insurance Policy to familiarize yourself with coverages before purchase.

Message from Our CEO

To Our Customers:

First, I sincerely hope that this note finds you and your loved ones safe and healthy during this very difficult period. 

As the COVID-19 outbreak continues to rapidly evolve, Generali Global Assistance wants to make sure that we keep you informed and that all of our customers receive all assistance and benefits from us to which they may be entitled.  Also, we want to inform you of steps we are taking to accommodate our customers who are understandably choosing to postpone their trips until more is known about the spread and impact of COVID-19. 

Although our Global teams are experiencing unprecedented assistance and call volumes, we are 100% committed to fulfilling all of our contractual commitments and providing assistance and medical aid in this unprecedented time of need. 

With one call, we can provide live help with almost any issue while traveling. Our plans provide many broad-ranging non-insurance services to assist you—from changing travel plans and pre-trip services, to the urgent coordination of emergency medical transportation and medical care to you, our customers and families in need. 

We are also happy to assist and encourage you to work closely with your travel suppliers to ensure that you are receiving all benefits and accommodations to which you are entitled.

We remain focused on supporting you and fully understand why many travelers are choosing to postpone their trips until more is known about the spread and impact of COVID-19. Therefore, we are, as a special accommodation and in the interest of serving our customers in this crisis, allowing customers who were to depart on their trip between January 29 and December 31, 2020, to modify their plan coverage dates by applying for a voucher to be used for a policy covering a future booking.

You may apply for your voucher by visiting generalitravel.com/voucher

Again, assisting our travelers with virtually any problem in their time of need is and always has been our number one mission and priority. We will continue to keep you informed of developments and options for travelers as this current crisis evolves.

Sincerely,

Chris Carnicelli

*All benefits are subject to plan purchase, claim documentation submitted and plan provisions.

Chris Carnicelli, CEO of Generali Global Assistance North America

Coronavirus & Travel Insurance Frequently Asked Questions

Buying a Plan

   
If I buy a travel insurance plan now, how can it help if COVID-19 affects my trip?

If you, a family member or a traveling companion are diagnosed with COVID-19 before or during your trip, and meet the requirements for coverage due to sickness, you can be covered for Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation, in addition to our 24/7 Emergency Assistance services.

Get a quote for your trip

For your safety and the safety of others, travelers who believe they may have contracted the virus should call our 24/7 Emergency Assistance team who will coordinate local treatment on your behalf.

Read a sample Description of Coverage/Policy for coverage details.

Already Have a Plan

   
If I am diagnosed with COVID-19, how can travel insurance help?

If you, a family member or a traveling companion are diagnosed with COVID-19 before or during your trip, and meet the requirements for coverage due to sickness, you can be covered for Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation, in addition to our 24-Hour Emergency Assistance services.

For your safety and the safety of others, travelers who believe they may have contracted the virus should call our 24/7 Emergency Assistance team who will coordinate local treatment on your behalf.

If your trip was scheduled to depart between January 29 and December 31, 2020, and you have not departed and will not travel, you may be eligible for a travel insurance policy voucher. Visit generalitravel.com/voucher for details.

Please read your Description of Coverage/Policy confirmation documents for coverage details.

   
My trip has been postponed to a later date. Can I transfer my travel insurance plan to the later dates?
If you were scheduled to depart on your trip between January 29 and December 31, 2020, and have not departed or filed a claim, you may be eligible for a travel insurance policy voucher to apply to your new dates. Visit generalitravel.com/voucher.
   
My trip has been canceled. What can I do with the travel insurance plan I bought?

If you were scheduled to depart on your trip between January 29 and December 31, 2020, and have not departed and will not travel or file a claim, you may be eligible for a travel insurance policy voucher to use at a later date. You can apply for a voucher now even if you have not yet scheduled a new trip. Visit generalitravel.com/voucher for details.

Voucher eligibility:

  • Original trip departure date is between January 29, 2020 - December 31, 2020
  • You must request a voucher by December 31, 2020
  • Travel has not already taken place
  • A claim has not already been filed against the policy
  • You waive your right to file a claim for loss arising out of your original trip date once a voucher is issued
   
If the airline cancels my flight due to COVID-19, could I be reimbursed for the flight cost?

Our plans do not cover flight cancellations due to COVID-19, but can cover cancellations or delays due to a mechanical breakdown or adverse weather.

If you purchased Trip Cancellation for Any Reason coverage, you could be reimbursed a certain percentage of the penalty amount for your trip, if you meet certain requirements..

In response to COVID-19 many cruise lines, airlines, and other travel suppliers are canceling service and refunding trips or waiving change fees. To ensure you are aware of all your travel change options, we encourage you to check with your airline or travel supplier before filing a travel insurance claim. See our list of the most commonly used suppliers with links to their COVID-19 policies.

If your trip was scheduled to depart between January 29 and December 31 and you have not departed and will not travel, you may be eligible for a travel insurance policy voucher. Visit generalitravel.com/voucher for details.

Please read your Description of Coverage/Policy confirmation documents for coverage details.

   
I have a trip planned to an affected area. Will I be able to cancel my trip and be reimbursed?

You can be reimbursed for unused, non-refundable, pre-paid trip costs if you need to cancel your trip for one of 20 covered reasons. Generali Global Assistance plans do not offer coverage if you cancel your trip due to fear of traveling due to Coronavirus, unless you added Trip Cancellation for Any Reason coverage to your plan. In that case, you could be reimbursed a specified percentage of the penalty amount for your trip, if you meet certain requirements.

In response to COVID-19 many cruise lines, airlines, and other travel suppliers are canceling service and refunding trips or waiving change fees. To ensure you are aware of all your travel change options, we encourage you to check with your airline or travel supplier before filing a travel insurance claim. See our list of the most commonly used suppliers with links to their COVID-19 policies.

If your trip was scheduled to depart between January 29 and December 31 and you have not departed and will not travel, you may be eligible for a travel insurance policy voucher. Visit generalitravel.com/voucher for details.

Please read your Description of Coverage/Policy confirmation documents for coverage details.

   
My cruise line recently changed the ports of call for my upcoming trip. I’m now traveling to different ports which I didn’t choose. Can I cancel my trip and be reimbursed?

Generali Global Assistance plans do not offer coverage for changes to your travel itinerary, unless you purchased the Premium Plan and added the Trip Cancellation for Any Reason coverage. In that case, you could be eligible for reimbursement of a specified percentage of the penalty amount for your trip if you meet the coverage requirements.

In response to COVID-19 many cruise lines, airlines, and other travel suppliers are canceling service and refunding trips or waiving change fees. To ensure you are aware of all your travel change options, we encourage you to check with your airline or travel supplier before filing a travel insurance claim. See our list of the most commonly used suppliers with links to their COVID-19 policies.

If your trip was scheduled to depart between January 29 and December 31 and you have not departed and will not travel, you may be eligible for a travel insurance policy voucher. Visit generalitravel.com/voucher for details.

Please read your Description of Coverage/Policy confirmation documents for coverage details.

   
If I am quarantined due to the Coronavirus, how can travel insurance help?

Please note that a “shelter in place” order is not considered a mandatory “quarantine” and is not a covered event under our plans.

If you are diagnosed with Coronavirus or another sickness and are quarantined, you can be covered. Learn more.

If you are quarantined, but not sick, coverage depends on when you bought your plan and when the loss occurred. Coverage is unavailable if the insurance plan was purchased on or after January 29, 2020. For plans that exclude pandemics, coverage is unavailable for losses that occurred on or after March 11, 2020, the date COVID-19 was formally declared a pandemic by the World Health Organization.

   
How can travel insurance help if I am traveling to a part of the world with heightened risk?

If you are planning to travel to an affected area, your travel insurance plan can help if you get sick during your trip and need to seek treatment or medical evacuation. In addition, our plans include access to worldwide Emergency Assistance services, which are available 24/7 should you need help while traveling. Emergency Assistance and Transportation, Medical and Dental, Trip Interruption and Travel Delay coverages can also help if you get sick on your trip.

Please read your Description of Coverage/Policy confirmation documents for coverage details.

   
If I bought Trip Cancellation for Any Reason coverage, can I cancel for Coronavirus?

Yes. If you purchased Trip Cancellation for Any Reason coverage it is your choice whether to travel or cancel your trip according to the terms of the plan. The naming of COVID-19 as a pandemic does not affect your coverage.

Please read your Description of Coverage/Policy confirmation documents for coverage details.

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