Travel Assistance and Other Services Included with Generali Travel Protection Plans

24-Hour Emergency Assistance Services

These services help provide immediate support for unexpected travel issues. The hotline is available 24/7 for help.

• Medical Referral: Get connected with local, qualified doctors who speak your language. Assistance providers can also consult with attending physicians to help you receive care.
• Traveling Companion Assistance: If a companion’s travel plans are disrupted due to a medical emergency, arrangements can be made for their return home.
• Emergency Cash Transfer: Up to $500 can be advanced after a satisfactory reimbursement guarantee if cash or traveler’s checks are lost or stolen.
• Legal Referral: Services include locating attorneys and bail bond (where permitted). Legal fees are the planholder’s responsibility.
• Locating Lost or Stolen Items: Help is available to locate and replace lost luggage, documents, and personal items.
• Replacement of Medication and Eyeglasses: Assistance with prescription refills and eyeglass replacement, subject to local laws. Costs are the planholder’ responsibility.
• Embassy and Consular Services: Referrals to U.S. embassies and consulates when needed.
• Worldwide Medical Information: Access vaccination requirements and health information for destinations worldwide.
• Interpretation/Translation: Get help with spoken interpretation or referrals for written document translation.
• Emergency Message Relay: Relay urgent messages to and from family, employers, or physicians.
• Pet Return: If a medical emergency occurs, arrangements can be made to help return your pet home.
• Vehicle Return: Assistance is available to return your vehicle home or to a rental agency if you’re unable to drive due to a medical or mechanical issue.

Meet the Team Behind the Services

Generali Global Assistance’s global network of employees and partners aim to provide high-quality travel and emergency assistance services on your travels.

Telemedicine

Feeling unwell while traveling? Virtual visits with licensed physicians are available 24/7 as part of your plan’s Medical and Dental coverage. These consultations can include treatment and prescriptions when legally permitted.

Telemedicine is available both domestically and internationally. Prescription availability may vary outside the U.S.

The Assistance Company’s services may not be available in all states, and international services may be limited.

Learn more about Telemedicine

Medical Expenses

If you experience an acute illness while traveling, Generali Global Assistance may be able to help schedule a doctor’s appointment and arrange upfront payment of up to $1,000 in areas where this service is available and accepted by the provider (We pay many covered inpatient medical bills upfront. Coverage is in excess of your standard coverage, except where prohibited.).

Call Emergency Assistance to review this benefit.

Identity Theft Resolution

Travelers are especially vulnerable to identity theft. This service can help if your identity is compromised during or after your trip.

Included for 180 days from your scheduled departure date, services include:

• Notifying creditors and canceling affected cards
• Reporting fraudulent activity to authorities
• Providing an ID Theft Resolution Kit
• Assisting with stolen identification documents
• Educating on prevention and protective measures

Note: This service does not cover thefts involving non-U.S. bank accounts.
9 Ways to Prevent Identity Theft When You Travel

Concierge Services

Generali Global Assistance’s Concierge Services offer personalized support before and during your trip. Services include:

• City Profiles: Info on over 10,000 destinations, including entertainment and health advisories
• Epicurean Needs: Delivery of gourmet food and beverages
• Event Ticketing: Help acquiring tickets to global events
• Flowers and Gift Baskets: Purchase and shipment assistance
• Golf Outings: Tee time referrals worldwide
• Hotel Accommodations: Research and booking support
• Meet-and-Greet Services: Airport pickups by limousine personnel
• Retail Shopping Assistance: Help purchasing selected items
• Hard-to-Find Items: Assistance locating rare or exotic items
• Pre-Trip Travel Assistance: Info on weather, events, currency exchange, and more
• Restaurant Reviews and Reservations: Global dining recommendations and bookings
• Rental Car Reservations: Worldwide car rental support
• Airline Reservations: Full-service flight booking assistance
• Pet Services Locator: Help finding veterinarians and pet sitters

Note: Concierge Services assist with arrangements; actual costs are paid by the traveler.
Explore Travel Concierge Services

Learn More About Travel Protection

• What is Travel Protection?
• How Much Does Travel Protection Cost?
• Top 5 Reasons to Get Travel Protection

Generali Global Assistance travel protection plans offer more than coverage. With travel assistance services included, you’ll have support when you need it most.

Ready to help protect your next trip?
Get a fast and free quote today