Need Help on a Trip? Understanding Travel Assistance and Other Services
What if you encounter an emergency on vacation and need a translator, medical referral or cash transfer? Many people know the value of travel insurance, which can reimburse you for certain unforeseen mishaps such as baggage loss, flight delays or a covered situation that could require you to cancel your trip. But do you know that our travel insurance plans include services that allow travelers to get help with certain emergency situations that could come up during their trip, or even just help finding a good restaurant at your destination?
Look below for a list of the travel assistance services included with our Standard, Preferred and Premium travel insurance plans and how they can help you before, during and after your trip. If you buy a Generali travel insurance plan, it’s good to know what travel assistance services are at your fingertips, just in case you need them.
Generali policyholders that need emergency help from an available service can call 877-243-4135 toll-free 24 hours a day from within the United States, or call collect to 240-330-1529 from around the world.
24-Hour Emergency Assistance Services
These services offer on-the-spot and immediate assistance for unexpected problems that can arise during a trip. The hotline is available to Generali policyholders 24/7 for help anytime, anyplace while traveling.
If an emergency occurs during a trip that requires a visit to a doctor, you can call the Emergency Hotline to obtain the names of local qualified doctors who speak their language. If additional medical services are required, the assistance provider is prepared to consult with the attending physician and provide assistance services that they believe is in your best interest.
Traveling Companion Assistance
If a traveling companion loses previously-made travel arrangements due to a medical emergency, a qualified assistance provider will arrange for the traveling companion’s return home.
Emergency Cash Transfer
If your cash or traveler’s checks are lost or stolen, or unanticipated emergency expenses are incurred, our assistance provider will help arrange for an emergency cash transfer in currency, traveler’s checks or other forms as deemed acceptable by the assistance provider. They will advance up to $500, contingent upon a guarantee acceptable to the assistance provider, which will need to be reimbursed as soon as possible.
The assistance provider will locate attorneys available during regular working hours. Assistance will also be provided to advance bail bond, where permitted by law. Policyholders are responsible for contracted legal fees.
Locating Lost or Stolen Items
This travel assistance service offers help locating and replacing lost or stolen luggage, documents and personal possessions.
Replacement of Medication and Eyeglasses
Arrangements can be made to fill a prescription that has been lost, stolen or requires a refill whenever possible (subject to local law). They will also arrange for shipment to replace eyeglasses. (Costs for shipping of medication or eyeglasses, or a prescription refill, etc. are the responsibility of the insured.) The refill may require a visit to a local physician. You should be prepared to furnish the assistance provider with a copy of their original prescription and/or the name and phone number of their regular attending physician.
Embassy and Consular Services
Referrals can be arranged if you need the assistance of U.S. embassies and consulates.
Worldwide Medical Information
Information can be provided, such as necessary inoculation and vaccination information, and detailed general health and medical descriptions of destinations around the world.
Call the assistance provider for help with interpretation in all major languages or will be referred to a translation service for written documents.
Emergency Message Relay
Emergency messages can be relayed to and from friends, relatives, personal physicians and employers.
If you experience a medical emergency or mechanical problem with your vehicle that prevents you from driving, this travel assistance service can make arrangements to return the vehicle to your home or the closest rental agency.
Getting sick on vacation is never fun, but it doesn’t have to be difficult for you to find help if that happens. If you’re not feeling well and would rather consult with a doctor via phone or video, a licensed physician can come to you with our virtual doctor service, Teladoc. A virtual visit is available 24 hours a day as part of your plan. Teladoc connects travelers instantly with a network of physicians for information, advice, and treatment, including prescription medication, when appropriate.
Teladoc services are only available while on a covered trip and are available in all 50 states. Their services are not currently available in U.S. territories or internationally.
No Out-of-Pocket Medical
Medical and Dental coverage included with our plans can reimburse you for necessary medical, surgical and emergency dental care costs if you get sick or accidentally injured on your trip. But, our plans also include a service that can make that process much easier for you. With our No Out-of-Pocket Medical Expenses service, we can schedule your doctor’s appointment and arrange upfront payment of up to $1,000 if you have an acute illness during your trip, while traveling in an area where this service is available. To use this service during your trip, call Emergency Assistance.
Identity Theft Resolution
Everyone should be on guard about identity theft, but it’s something that travelers should be especially wary of, as they’re usually carrying documents, IDs and credit cards in unfamiliar places. Many travelers also rely on public wifi to look things up on their trip. This travel assistance service is designed to help our policyholders if their identity is compromised during their vacation.
ID Theft Resolution Services include:
- Contacting creditors to notify them about fraudulent activity and request to cancel affected cards and issue new ones
- Assistance reporting the fraudulent activity to local authorities and forwarding a report to creditors
- A helpful ID Theft Resolution Kit
- Assistance in notifying banks or other agencies if identification such as an ATM card, passport or driver’s license is stolen
- Credit monitoring for one year, once it is proven that the traveler is the victim of identity theft
- Education about how identity theft happens and tips on protective measures for the future
When you buy a Generali travel insurance plan you’ll not only have access to this service while on vacation, but also after your trip, since often times travelers don’t notice the theft until they arrive home. ID Theft Resolution Service is automatically included for a full 180 days starting on the scheduled departure date.
ID Theft Resolution does not include assistance for thefts involving non-U.S. bank accounts.
Travel Concierge Services
Would you like access to a service that offers pre-trip assistance, helps schedule golf tee times, makes restaurant, airline and rental car reservations, and reserves tickets for entertainment and other special events? Our plans include travel concierge services that can help you with those situations and more, both before and during your trip.
Here’s an overview of what’s included with travel concierge services:
City profiles: provides access to information on over 10,000 destinations worldwide, including a complete report on local entertainment, social customs, and health advisories
Epicurean needs: arranges the delivery of specialized foods and beverages to home or office, including gourmet food and fine wine
Event ticketing: assists with acquiring tickets to virtually any sporting, theater or concert event worldwide
Flowers and gift baskets: includes the purchase and shipment of flowers and gift baskets to friends, family members and business associates
Golf outings and tee times: provides referrals and tee times at golf courses around the world
Hotel accommodations: offers research and recommendations on hotels worldwide and can book reservations if requested
Meet-and-greet services: arranges for pick-ups of friends, family members or business associates at airports or other common carrier destinations by limousine personnel
Personalized retail shopping assistance: includes purchasing selected retail items at your request
Procurement of hard-to-find items: our service provider will use every means possible to obtain an obscure or exotic item at your request
Pre-trip travel assistance: provides information on travel destinations, city profiles, weather, special events, ATM locations, currency exchange rates, immunization and passport requirements as well as related services
Restaurant reviews and reservations: provides information on restaurants worldwide and the ability to book reservations from anywhere, anytime
Rental car reservations: provides worldwide reservations through most major rental car agencies
Airline reservations: helps reserve full-service air travel accommodations to destinations worldwide
Pet services locator: helps find pet-related services such as veterinarians and pet sitters
This is a service to research, refer, arrange and/or place a reservation. The actual costs of goods will need to be paid by the traveler.
You may choose to insure your trip in case you encounter a medical emergency or you’re forced to cancel your trip due to a covered event, but Generali travel insurance plans aren’t just about the insurance coverages. When you purchase one of our plans, you get access to dozens of different travel assistance services at your fingertips when you need them most.
*Services are provided by Generali's designated provider.