How to Use Telemedicine Services

Teladoc doctor on the phone with a patient

When traveling, whether across the country or around the globe, unexpected health issues may turn a trip into a stressful experience. All Generali Global Assistance travel protection plans include Telemedicine Services, designed to help connect you with U.S.-licensed, board-certified physicians for non-emergency medical concerns. This benefit is part of our travel insurance and assistance services, offering convenient access to care when you need it most.

In this guide, we’ll walk you through:

  • What telemedicine is and why it matters
  • A step-by-step process to access care
  • Tips to get the most out of your virtual visit
  • Important limitations and safety reminders
senior couple happy and hugging each other

 What Is Telemedicine and Why Should Travelers Use It?

Telemedicine is a virtual healthcare service that enables you to consult with a doctor via phone or video call. With Generali Global Assistance, this means:

  • 24/7 access to U.S.-licensed doctors
  • Medical advice, diagnosis, and treatment for non-emergency conditions
  • Prescriptions, when appropriate and legally permitted
  • Telemedicine with 4,000 certified US providers
  • Global availability—whether you’re in Paris, Peru, or Portland

This service is ideal for:

  • Minor illnesses (cold, flu, sore throat)
  • Skin conditions (rashes, insect bites)
  • Allergies
  • Urinary tract infections
  • Travel-related non-emergency ailments (jet lag, stomach issues)

Important Note: Telemedicine is designed for non-emergency medical concerns only. It is not a substitute for emergency medical care. If you experience an emergency, call local emergency services immediately.

Step-by-Step: How to Use Generali Global Assistance’s Telemedicine Services

Here’s how to access care through Telemedicine Services:

Step 1: Confirm You’re on a Covered Trip

 Verify you are covered. All travel protection plans include Telemedicine Services, but it is key you are covered under the plan documents and that you’re currently on a covered domestic or international trip. A “covered trip” is a trip that meets the eligibility requirements outlined in your travel protection plan documents.

Step 2: Gather Your Plan Information

Before calling, have the following ready:

Step 3: Make the Call

Depending on your location, use one of the following numbers:

  • In the U.S.: Call toll-free 877-243-4135
  • Worldwide: Call collect 240-330-1529

 Tip: If you can’t place a call collect, dial direct and provide your number and location. The assistance provider will return your back. If you cannot reach out via phone you can also email us at customerservice@generalitravelinsurance.com

Step 4: Speak with a Doctor

You’ll be connected to a U.S. board-certified physician via phone  who will:

  • Ask about your symptoms
  • Provide medical advice and/or diagnosis
  • Recommend treatment
  • Prescribe medication, if appropriate and legally allowed in your location

Important Note: The availability, length, and outcome of telemedicine appointments may vary depending on your condition, local regulations, and the doctor’s assessment. No specific results or prescriptions are guaranteed.

Step 5: Follow Up as Needed

If your condition doesn’t improve or worsens, you may be advised to seek in-person care. Generali Global Assistance’s Emergency Assistance team can help coordinate further treatment if necessary.

Tips for a Smooth Telemedicine Experience

  • Use a quiet, private space for your call to ensure clear communication.
  • Have a list of symptoms and medications ready to share with the doctor.
  • Ask about local pharmacies if a prescription is issued — availability may vary by country.
  • Use Wi-Fi when possible to avoid international roaming charges if using a mobile device.
  • Save the contact numbers listed in Step 3 in your phone before your trip for quick access.
  • Test your device beforehand — check audio, video, and internet connection to avoid delays.
  • Have a backup contact method (like another phone or email) in case of technical issues.
  • Take notes during the call so you can remember the doctor’s advice and follow-up steps.
  • Know the limits — telemedicine is for non-emergency issues; seek local emergency care if symptoms are severe.

Important Limitations and Safety Reminders

  • Telemedicine is for non-emergency issues only. Telemedicine is not a substitute for emergency care. If you’re experiencing a life-threatening emergency, call local emergency services immediately, then contact Generali Global Assistance’s Emergency Assistance provider.
  • Prescription availability may be limited outside the U.S. due to local laws and regulations.
  • Service availability may vary depending on your location and time zone, although it is offered 24/7, 365 days a year.
  • Service quality depends on internet or phone connectivity. Poor connections may affect call quality or availability.
  • No guaranteed outcomes. The doctor may recommend in‑person care if your condition cannot be safely managed remotely.

Why Generali Global Assistance’s Telemedicine Services Matter to Travelers

  • Peace of mind knowing help is just a call away
  • Reduces the need to navigate foreign healthcare systems
  • Reduces unnecessary in-person medical visits

Whether you’re hiking in the Alps or relaxing on a beach in Bali, Generali Global Assistance’s Telemedicine Services reduces that quality care is always within reach.

Bookmark This Page Before You Travel!

Having this information handy can make all the difference when you’re far from home. For more details on Generali Global Assistance’s travel protection plans and benefits, check out our plan detail page.

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