Start your claim

With Zelle^®, our partner in providing ePayments, you may receive claim payment directly to your bank account without providing any account information—just your phone number or email address. Zelle payments are easy, fast and safe. To receive an ePayment, we must have a valid email or phone number on file for you and you must have a U.S. bank account. You don’t need to use eClaims to receive ePayment.

Otherwise, please allow 7-10 business days for delivery of your check via mail.

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Claims need to be submitted within one year after a covered loss, but should be submitted as soon as possible.

Once you submit your travel insurance claim, you will receive an email confirming that we received it, and a dedicated claims team member will manage your case from start to finish. If any additional information is needed, they will contact you.

When you file an eClaim, you can monitor the status of your claim or add required documents at that website.

The plan will go into effect the day after purchase at 12:01 a.m. Any loss that occurs before that time will not be covered under the plan. If you are unsure of your effective date, you may still go through the claims process to determine if you are eligible for benefits.

You may contact our Claims Department toll-free at 800-541-3522 or via email at claims@generalitravelinsurance.com.