person starting a travel insurance claim online

Start your claim - Policy number help

Having trouble finding your policy number or don't have one?

Find helpful information below.

Locate your policy/plan number:

  1.  Find your policy confirmation email. This is the email that includes your plan details as an attached pdf document. This email was sent to you shortly after you purchased your plan.
  2. At the top of the email, you will see your policy/plan number. Your policy/plan number is ten characters long and consists primarily of numbers, with a letter in the middle.

Enter the number below and we'll direct you to the correct eClaims portal

Booked with a property manager?

If your destination was a vacation rental home booked directly with a property manager, not through a listing website such as, Vrbo, Airbnb, or Expedia, and you were not issued a policy number:

Start your claim

Need more assistance?

Please contact the claims department:

Phone: 800-541-3522
Monday - Friday: 6 a.m. - 6 p.m. PT


Who do I contact if I have questions about my claim?
You may contact our Claims Department using the eClaims Chatbot, via email at or toll-free at 800-541-3522.
What happens once I submit my claim?

Once you submit your travel insurance claim, you will receive an email confirming that we received it, and a dedicated claims team member will manage your case from start to finish. If any additional information is needed, they will contact you.

When you file an eClaim, you can monitor the status of your claim or add required documents at that website.

How do I receive online payment for a claim?

With Zelle®, our partner in providing ePayments, you may receive claim payment directly to your bank account without providing any account information—just your phone number or email address. Zelle® payments are fast, safe and easy. To receive an ePayment, we must have a valid email or phone number on file for you and you must have a U.S. bank account. You don’t need to use eClaims to receive ePayment.

Otherwise, please allow 7-10 business days for delivery of your check via mail.

Learn more

U.S. checking or savings account required to use Zelle®. Transactions between enrolled users typically occur in minutes. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
How soon after buying a plan can I file a claim?
The plan will go into effect the day after purchase at 12:01 a.m. Any loss that occurs before that time will not be covered under the plan. If you are unsure of your effective date, you may still go through the claims process to determine if you are eligible for benefits.
How much time do I have to submit a claim?
Claims need to be submitted within one year after a covered loss, but should be submitted as soon as possible.