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If your destination was a vacation rental home booked directly with a property manager, not through a listing website such as Booking.com, Vrbo, Airbnb, or Expedia, and you were not issued a policy number:
Please contact the claims department:
Monday - Friday: 6 a.m. - 6 p.m. PT
With Zelle®, our partner in providing ePayments, you may receive claim payment directly to your bank account without providing any account information—just your phone number or email address. Zelle® payments are fast, safe and easy. To receive an ePayment, we must have a valid email or phone number on file for you and you must have a U.S. bank account. You don’t need to use eClaims to receive ePayment.
Otherwise, please allow 7-10 business days for delivery of your check via mail.
Once you submit your travel insurance claim, you will receive an email confirming that we received it, and a dedicated claims team member will manage your case from start to finish. If any additional information is needed, they will contact you.
When you file an eClaim, you can monitor the status of your claim or add required documents at that website.