Contact Generali Global Assistance


Travel insurance policyholders can contact Generali Global Assistance by phone or email

If you're on your trip and need Emergency Assistance, wish to utilize your plan's concierge services, have questions about our plans and available coverages or need to start a claim or inquire about your claim status, contact us. We're happy to help. 

 

24/7/365 Emergency Assistance

In the United States, toll-free: 877-243-4135
Collect worldwide: 240-330-1529

Travel Insurance Phone Number

800-874-2442

Open 24/7

Concierge Services

In the United States, toll-free: 877-243-4135
Collect worldwide: 240-330-1529

Customer Service

Open 24/7

Phone: 800-874-2442
Para asistencia en español: 800-318-0179

Email: customerservice@generalitravelinsurance.com
Please do not send claims communication to this email address. Refer those messages to the Claims Department for resolution.

Chat is available at certain hours. Look for the Start Chat button on desktop or the chat icon on mobile.

Mailing Address

Generali Global Assistance & Insurance Services
P.O. Box 939057
San Diego, CA 92193-9057

Business Address

4181 Ruffin Rd #150
San Diego, CA 92123

Claims

 

Phone: 800-541-3522
Monday-Friday: 6 a.m. - 6 p.m. PT

Fax: 877-300-8670

Email: claims@generalitravelinsurance.com

Mail:
Generali Global Assistance & Insurance Services Attn: Claims Department
P.O. Box 939057
San Diego, CA 92193-9057

Sister Companies

If you want to contact another Generali company, view our sister companies or non-U.S. resident travel insurance pages.

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