Get Emergency Medical Assistance with Your Travel Insurance

Travel Support services are an integral part of Generali’s travel protection plans, providing 24/7 help for a wide range of travel emergencies. But where it really shines is when you need assistance in a medical emergency.

In those critical situations, assistance from our Travel Support specialists can:

• Connect travelers to medical resources
• Help find treatment facilities
• Help them navigate through often confusing international medical systems
• Help them use their travel medical insurance
• Help them return home

These are all important services, so let’s look at them in more detail:

One of the biggest problems many travelers face when they have a medical emergency is they don’t know where to start to get medical treatment. They don’t know where doctors or hospitals are, or how to actually access care.

Generali Global Assistance’s team has years of experience dealing with international medical providers. They have the right phone numbers, email addresses, and emergency contacts, so together you can take that first step of getting connected to care efficiently and confidently.

Meet our team of in-house medical experts

Sometimes the question is even more basic: Where is the nearest medical facility? You could look up that answer on Google Maps, and the answer may be satisfactory … but the care may not be.

The simplest question may actually require a more nuanced answer, the sort of answer only a trained travel assistance specialist can provide.

Our team of assistance professionals goes beyond the map to find you the nearest suitable care, with the skills to address your medical emergency.

Also read: 
• Need to Go to the Hospital on a Trip Abroad? Here's What to Do
• How Travel Insurance Works if a Family Member is Hospitalized

Medical Emergency Abroad

Imagine you're exploring a remote village in Southeast Asia when you suddenly experience severe abdominal pain. Unsure of the local medical facilities and facing a language barrier, you contact our 24/7 Travel Assistance. The assistance team promptly connects you to a reputable, English-speaking doctor nearby and arranges for payment, helping you receive timely and appropriate care while navigating an unfamiliar healthcare system.

The American medical system might be confusing at times, but at least Americans have familiarity with it. They know what in-network and out-of-network mean, and they understand the basic concepts of deductibles, copays, and coinsurance.

However, how many American travelers understand how they can access care, get treatment, and pay for care in another country with a system that might be entirely different from what they know?

This can be especially difficult to navigate in a country where everyone but them has medical care provided for them at little or no cost. The assumption might be that if it’s free for that country’s citizens, it’s free for me, too – and that assumption would be wrong.

In fact, an American traveler with a medical emergency might have to pay upfront before receiving any medical care in many countries.

Not only does our travel assistance team understand the inner workings of many countries’ medical systems, they also speak the native language – and by that we don’t just mean French or Italian. We mean that our assistance team knows what’s important and what needs to be done to cut the red tape and connect a patient to immediate care.

Unless you have a working knowledge of the medical systems of every country you might encounter in your travels, travel protection can be worth what you pay for this service alone.

Also read: 10 Tips for Traveling With Medication

Though we always encourage travelers to read their travel protection plan documents, we get it, it can be confusing. So, when something awful happens and you’re confronting a medical emergency, are you going to know how to use your medical travel insurance?

Fortunately, the travel assistance team at Generali Global Assistance know how to put your Medical and Dental coverage in your travel protection plan to work. They know what it covers and doesn’t cover, and how it might work with your other health insurance plans. They know the limits, and what to do if you start to approach those limits.

Travel medical insurance really isn’t much good in a travel medical emergency unless it’s put to use. Our travel assistance team can work in concert with the claims and medical teams to get money where it needs to go, jump-start the claims process, and help ensure bills get paid, up to the plan maximum.

Also read: The 6 Top Travel Emergencies and How To Deal With Them

Unfortunately, some medical emergencies require a trip to be interrupted and a patient to be flown to a more appropriate medical facility or back to the United States for treatment.

Medical transport can be a complex issue, involving finding the appropriate transportation, finding space at a stateside hospital, coordinating transport to and from planes, securing transportation for traveling companions, making sure luggage isn’t forgotten, and much more.

You as the patient or the traveling companion simply are not going to be able to handle all this by yourself, in addition to dealing with the trauma of a medical emergency.

Also read: Medical Evacuation and Repatriation: How Travel Insurance Can Help

Family Member's Hospitalization Back Home

Midway through your vacation, you receive news that a close family member has been hospitalized. Needing to return home urgently, you reach out to Generali Global Assistance's 24/7 Travel Assistance. They assist in rebooking your flights, arranging transportation to the airport, and coordinating with local authorities if necessary, facilitating a swift return home during a stressful time and coordinating with claims payments to use your plan to the fullest.

Generali Global Assistance's travel protection plans include 24/7 assistance for a wide array of travel-related emergencies. A key component is medical assistance, which also includes:

• No out-of-pocket medical expenses: We can schedule your doctor’s appointment and arrange upfront payment of up to $1,000 if you have an acute illness during your trip, while traveling in an area where this service is available.
• Medical referral: Identifying and connecting travelers to appropriate medical facilities and practitioners.
• Replacement of medication and eyeglasses: Assisting in obtaining essential medications or eyewear that may have been lost or forgotten.
• Traveling companion assistance: Providing support to companions traveling with the affected individual.
• Repatriation of mortal remains: Managing the return of remains in the unfortunate event of a traveler's passing.

Lost Medication During European Tour

While on a multi-city tour in Europe, you realize you've left your essential prescription medication at a previous hotel. A call to our assistance services team sets in motion the process of locating a pharmacy that can provide a replacement, coordinating with your home physician for prescription verification, and arranging for you to obtain the necessary medication promptly, allowing you to continue your journey with peace of mind.

Generali Global Assistance boasts decades of experience in providing travel insurance and assistance services. Our in-house team of medical and travel professionals is adept at handling emergencies across the globe. By choosing Generali Global Assistance, you gain a reliable partner committed to your safety and well-being throughout your journey.

Incorporating our 24/7 Travel Assistance Services into your travel plans provides a lifeline during emergencies, allowing you to travel with confidence and peace of mind.

Here’s hoping you never have to use it, but if you do, we’re here for you.

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