Video: How to Read Your Travel Protection Plan Documents

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Whether you’re shopping for travel insurance, starting a claim, or just wondering what your plan covers, knowing how to read a policy will help you find the answers that you’re looking for.

This video will walk you through five key parts of our travel protection plans.

In your schedule of benefits, you will find all of the insurance coverages that are included in the plan, along with their benefit limits. The benefit limit is the maximum amount that can be paid for that coverage. You’ll see that each coverage has a per person limit and a per plan limit. Per plan limits may apply if the plan insures multiple travelers.

Your policy’s list of exclusions identifies certain activities and circumstances that the plan does not cover. Exclusions are listed at the beginning of the document and can also be listed at the end of each coverage. For example, plans don’t provide coverage for illegal activities and some coverages exclude Pre-Existing Medical Conditions.

Another part of your policy that you’ll want to pay attention to are the state-specific amendments. These amendments can be found throughout your policy or at the very end, depending on your state of residence and the plan you purchased. Look through your policy for these state-specific amendments as they may include important changes to your policy language.

Think of the definitions section as a glossary for your travel insurance plan. If you come across a word that you are unfamiliar with or would like to know more about, this section is where you can look it up. Like exclusions, definitions are listed at the beginning of your plan and can also be listed at the end of each coverage. Defined words, such as Family Member and Pre-Existing Medical Condition, are capitalized throughout the document.

Each coverage has details, such as effective dates, covered expenses, covered events, and sometimes, separate lists of exclusions, definitions and applicable services. To better understand when a particular coverage may apply and the amounts that may be covered, you’ll want to review the section of your plan that describes that coverage. For example, if you have to cancel your trip because you broke your leg, the Trip Cancellation section of your plan explains when the injury had to happen and the documentation that you will need when filing your claim.

Depending on your state of residence and the plan you purchased, your policy may also include a section that describes your plan’s eligibility requirements and effective dates. If you aren’t finding this information under a coverage, you’ll want to look in the Eligibility and Effective Dates section, located just after the plan’s General Provisions and just before the first coverage that’s included with your plan.

Your policy also describes the services that are included with your plan and how to access them. For example, if you purchased a plan with roadside assistance and get a flat tire during your trip, the description of your plan’s services tells you how the service can help and the phone number that you will want to call.