Purchase Guide: How to Buy Travel Protection Online

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What step are you on?

By following the steps below, you can insure your trip in a matter of minutes. This guide answers some of the most common questions that travelers have about how to buy travel protection from Generali Global Assistance on this website.

Throughout the purchase process keep an eye out for encircled red question mark icons. If you have questions about a section, you can hover over these icons to see more information. If you have further questions, you can also read our FAQs page or contact us.

Travel protection plans on this website are only available to U.S. residents. If you live outside the U.S., see our list of sister company websites where you may insure your trip.

How to buy travel protection online


a. Enter your destination. If you’re traveling to multiple destinations, choose the place where you will be spending the most time or select "Other / Multiple Destinations". Depending on where you are traveling, you may also need to enter a more specific region for "Primary Destination".

b. Enter your travel dates, from the date of departure to the day you will return home.

c. Choose the number of travelers that you would like to be covered under your travel protection plan.

d. Select the state in which you live. Travelers who reside in a different state should purchase a separate plan.

e. Enter the age for each traveler to be insured.

• A maximum of 10 people can be covered by one plan.

• It is recommended that the person purchasing the plan name themselves as "Primary Traveler", unless they are not traveling on the insured trip. The "Primary Traveler" will be named as the policyholder and all correspondence will be sent to that traveler.

f. Enter the total prepaid and nonrefundable trip cost for all travelers to be insured. See How do I calculate trip costs? for more information and a trip cost calculator.

g. Click the “Get a Quote” button.

2. CHOOSE A PLAN - this page allows you to compare the benefits and costs of the three plans available.

a. Review the plan comparison chart in order to choose the plan that best fits your travel plans and the personal needs of you and your travel companions.

b. Consider if you want to add any “Available Add-On Insurance Coverages” to your plan. These optional add-on coverages will add to your plan cost.

c. If you would like to see sample plan documents with full details, click one of the View Plan Documents links. Or you can explore more at our Coverage Details and Covered Reasons page.

d. When you are ready to select a plan, click the “Buy Standard”, “Buy Preferred” or “Buy Premium” button. If you would like to change the trip information you entered, click "Edit Trip Details" at the top of the page.


a. Enter each traveler's name and information. Reminder: The “Primary Traveler” will be named as the policyholder and all correspondence will be sent to that traveler.

b. You may choose a designated beneficiary in case you are unable to accept benefits.

d. Click the "Continue to Payment" button and enter your payment information.

e. Check the information in the Verify Trip Details box and click the "Edit Trip Details" link if anything needs to be changed.

f. Click the Legal Notices and Disclosures link if you wish to see those details and click the check mark to accept the terms.

g. Click the “buy” button at the bottom of the page when you are ready to purchase your plan.

Next Steps

You will be taken to the Purchase Confirmation page once you have successfully purchased a plan. Please review the plan details for accuracy. A confirmation letter with your Plan Documents will be sent to the email or mailing address you provided when you bought the plan, depending on which delivery method you choose.

If you encounter a problem when attempting to purchase a plan online or need to change something about your plan, you may call our customer service representatives at 800-874-2442. 

If you have other questions, they may be answered by one of our FAQs.