CSA Travel Protection Wins Bronze Stevie Awards in 2015 for Sales and Customer Service
CSA Travel Protection, dedicated for more than 20 years to providing affordable travel insurance and emergency assistance services, announced today that it was named the winner of two Bronze Stevie® Awards in the ninth annual Stevie Awards for Sales & Customer Service.
Reinforcing its excellent track record in customer service, CSA Travel Protection won Bronze awards for Innovation in Customer Service and Customer Service Department of the Year, both in the All Other Industries category.
"CSA provides quality travel protection and emergency services, while offering its business partners the best customer service possible," said Bob Chambers, Vice President of Operations. "It's truly an honor for our customer service team to be recognized by the world's top customer service awards for four years in a row. With 1,900 applicants, the competition may be getting tougher, but CSA still shines through."
The awards were presented to honorees during a gala banquet on Friday, February 27 at the Bellagio in Las Vegas. More than 500 executives from the U.S.A. and several other nations attended.
More than 1,900 nominations from organizations of all sizes and in virtually every industry were evaluated in this year's competition, an increase of 27% over 2014. Finalists were determined by the average scores of 139 professionals worldwide, acting as preliminary judges. Entries were considered in 54 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 50 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Business Development Achievement of the Year; and categories to recognize new products and services and solution providers. The Business Development categories are new for 2015.
More than 100 members of several specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging earlier this month."
Entries to the Stevie Awards for Sales & Customer Service awards have more than doubled over the past three years," said Michael Gallagher, president and founder of the Stevie Awards. "The widespread support of this program illustrates the importance of the functions it recognizes to business success. This year's Stevie Award winners are the highest rated in the history of the awards, and we congratulate all of the winners on their commitment to excellence and innovation."
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
About CSA Travel Protection
CSA Travel Protection, a Generali Global Assistance company, is dedicated to providing affordable travel insurance and emergency assistance services to protect travelers' valuable investments and help them travel with more peace of mind. For 20 years CSA has developed a reputation for standing behind its customers and by offering products and services to meet their needs. Through superior customer service, extensive experience and industry-leading innovation, CSA is with its clients every step of the way, whenever and wherever they are needed.
Jay A. Morakis
M Group Strategic Communications (for Generali Global Assistance North America)