How to Start a Travel Insurance Claim


Your travel insurance claim is very important to us. Generali Global Assistance is committed to providing prompt, fair and equitable claims service. Claims must be submitted within one year after a covered loss, but should be submitted as soon as possible in order to expedite resolution.

1. Start a claim

Start your claim by visiting our eClaims portal and entering your policy number.

If you have questions, FAQs can be found at the eClaims portal or you may call our Claims Department at 800-541-3522.

Our Claims Department pledges the following to all insured travelers:

  • On receipt of your completed claims form, it will be assigned to a representative who will manage the file to resolution.
  • Claims are processed in a timely manner.
  • Phone calls are returned within one business day (most calls are returned on the same day they are received).

2. Provide supporting documentation

In addition to submitting your claim, we require supporting documentation in order to prove your loss. You will receive detailed instructions in the eClaims portal about what documents are required and how to upload documents directly to that site. Required documentation varies depending upon the type of claim you're filing and depending upon the event that resulted in your loss. 

We encourage you to provide as much supporting documentation as soon as possible once you file your claim. Doing so will minimize the need for your dedicated claims team member to contact you to request additional information at a later date and may expedite the resolution of your claim. 

3. Stay tuned

Once you've initiated your claim, your case will be assigned to a dedicated claims team member who will manage your claim from start to finish. Your dedicated claims team member will contact you if they have any questions or if any additional information is needed in order to finalize your claim.

You can monitor the status of your claim at the eClaims portal.

Should you have any questions about completing your forms or the process in general, contact our Claims Department toll-free at 800-541-3522 or via email at claims@generalitravelinsurance.com.