How to Start a Travel Insurance Claim

Your travel insurance claim is very important to us. Generali Global Assistance is committed to providing prompt, fair and equitable claims service. Claims must be submitted within one year after a covered loss, but should be submitted as soon as possible in order to expedite resolution.

1. Start a claim

You have two options for filing a claim:

1) Visit our Travel Insurance eClaims Website, where you may file a claim or monitor your claim online. Please note that your account login for eClaims is separate from your account login for this website. FAQs related to eClaims can be accessed here.

2) Visit our PDF Claim Form page, where you can download the appropriate claim form packet and then email, fax or mail forms into our office. Please note that each packet outlines what is needed for your specific claim type.

For assistance with either method, you may phone the Claims Department toll-free at 800-541-3522.

Our Claims Department pledges the following to all insured travelers:

  • On receipt of your completed claims form, it will be assigned to a representative who will manage the file to resolution.
  • Claims are processed in a timely manner.
  • Phone calls are returned within one business day (most calls are returned on the same day they are received).

2. Provide supporting documentation

In addition to submitting your claim, we require supporting documentation in order to prove your loss. Required documentation varies depending upon the type of claim you're filing and depending upon the event that resulted in your loss. 

We encourage you to provide as much supporting documentation as soon as possible once you file your claim. Doing so will minimize the need for your dedicated claims team member to contact you to request additional information at a later date and may expedite the resolution of your claim. 

If you use our eClaims Website, you will get detailed instructions about what documents are required and how to upload documents directly to that site.

If you file a PDF version of our claim form, you'll find a list of required documentation on the first page of your form. For fastest processing when filling by PDF, please email supporting documentation in as few email messages as possible, preferably all in one email (we can accept email attachments up to 10 MB). 


Generali Global Assistance & Insurance Services Attn: Claims Department
P.O. Box 939057
San Diego, CA 92193-9057

FAX: 877-300-8670

3. Stay tuned

Once you've initiated your claim, your case will be assigned to a dedicated claims team member who will manage your claim from start to finish. Your dedicated claims team member will contact you if they have any questions or if any additional information is needed in order to finalize your claim.

If you submitted an eClaim, you can monitor the status of your claim on that website.

Should you have any questions about completing your forms or the process in general, contact our Claims Department toll-free at 800-541-3522 or via email at You can also view our FAQs related to filing a claim

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