CSA Travel Protection Wins Two Stevie Awards in 11th Annual Stevie Awards for Sales and Customer Service


San Diego – March 2, 2017

 

CSA Travel Protection, dedicated for 25 years to providing full-service travel insurance solutions, took home two Stevie® Awards in the 11th annual Stevie Awards for Sales & Customer Service Friday at the gala banquet in Las Vegas.

CSA’s Senior Customer Service Representative Dan Castle won a Silver Stevie in the Front-Line Customer Service Professional of the Year – Financial Services Industries category; while Senior Trainer Matt Rhea won a Bronze Stevie in the Back-Office Customer Service Professional of the Year category.

“We’re proud to have these two consistently excellent performers as part of our team and honored that they represented CSA as Stevie Awards winners this year,” said Bob Chambers, vice president of operations at CSA Travel Protection. “They help solidify CSA’s reputation for superior customer service, which enables the company to soar above the rest.”

Castle’s and Rhea’s accomplishments support the company’s mission to “exceed the expectations of its business partners and the traveling public, through quality customer service.” Their award-winning efforts have helped CSA achieve high-quality customer service and high client satisfaction and remain ahead of the curve with its approach to developing training content.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes several of the world’s leading business awards programs including the prestigious American Business Awards  and International Business Awards.

More than 75 members of several specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging earlier this month. Finalists were determined by another 77 judges.

“Impressive stats for customer feedback both in volume and rating!” a judge commented on Castle’s work. Another judge praised Rhea, “Great work from Matt. He obviously cares about training and the customer experience and how all groups help impact it. Nice work!”

 

About The Stevie Awards
Stevie Awards are conferred in five programs: the Asia-Pacific Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service.  Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.  Learn more about the Stevie Awards at www.StevieAwards.com.

MEDIA CONTACT

Jay Morakis
M Group Strategic Communications (for Generali Global Assistance North America)
telephone: 212-266-0191
email: press@generalitravelinsurance.com

A320 17 02

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