CSA Travel Protection Wins Bronze Stevie Award in 2016 for Sales and Customer Service
CSA Travel Protection, dedicated for more than 20 years to providing travel insurance and emergency assistance services, was presented this week with a Bronze Stevie® Award in the tenth annual Stevie Awards for Sales & Customer Service. CSA Travel Protection was honored for working with business partner HomeAway to create a fully automated online eClaims solution for HomeAway, VRBO and VacationRental.com customers that streamlines the claims process for Property Damage Protection.
"As a company that provides quality travel protection and emergency services, we're always looking to provide the best customer service possible," said Bob Chambers, Vice President of Operations. "The claims process can sometimes be complex and our team simplified that process while providing better visibility on the claim status."
The result of this project is an end-to-end online tool that allows users to file a claim, upload supporting documentation, check statuses, and communicate with their dedicated claim representative. With the success of eClaims automation, CSA plans to leverage this technology with other customer channels in the future.
The Stevie Awards for Sales & Customer Service are the world's top sales awards, business development awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world's leading business awards shows including the prestigious American Business Awards and International Business Awards.
The awards were presented to honorees during a gala banquet on Friday, March 4 at the Paris Hotel in Las Vegas. More than 500 executives from the U.S.A. and several other nations attended.
More than 2,100 nominations from organizations of all sizes and in virtually every industry were evaluated in this year's competition, an increase of 11% over 2015. Finalists were determined by the average scores of 115 professionals worldwide, acting as preliminary judges. Entries were considered in 59 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Consulting Practice of the Year; more than 50 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Business Development Achievement of the Year; and categories to recognize new products and services and solution providers.
More than 60 members of several specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging earlier this month.
"Entries to the Stevie Awards for Sales & Customer Service continue to grow every year, further validating the essential roles that business development, customer service, and sales play in business success," said Michael Gallagher, president and founder of the Stevie Awards. "The widespread support of this program made the 2016 competition that much more intense among finalists. The judges were deeply impressed by the winner's accomplishments and we congratulate all of the winners on their commitment to excellence and innovation."
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
About The Stevie Awards
The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. A seventh program, the Stevie Awards for Great Employers, will debut in April 2016. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.
Jay A. Morakis
M Group Strategic Communications (for Generali Global Assistance North America)