All About Generali Global Assistance’s eClaims Portal and Travel Tools

Summary: Generali Global Assistance’s eClaims portal simplifies travel protection claims and adds tools to support travelers, like finding local healthcare, emergency contacts, and drug equivalents.

Filing your travel protection claim should be simple, efficient, and as painless as possible. Our eClaims portal does just that! And we’ve made it more than just a place to submit your claim, with new self-service tools designed to support you before, during, and after your trip.

New Self-Service Tools to Support You Abroad

We’ve added three powerful tools to the eClaims experience to help you navigate challenges while traveling:

1. Recommended International Healthcare Providers

Find verified medical facilities near you by entering your city and country, or use the geolocation feature to instantly locate the nearest recommended provider. This tool helps you get care faster and with greater confidence.

How do I file a claim with Generali Global Assistance?

Whether you’re dealing with a Trip Cancellation, Medical Emergency, or Lost Baggage, the first step is to visit our eClaims portal. From there, you’ll be guided to the right place based on your situation.

Need help along the way? Our step-by-step eClaims guide walks you through the process, helping you submit everything needed for a smooth review.

2. Local Emergency Contacts

In an emergency, every second counts. Use this tool to find emergency numbers for your current location. Just enter your country or use geolocation to access local police, ambulance, and fire services information. Consider saving these phone numbers before your trip or taking a screenshot of this information for quick access.

3. Local Drug Equivalents

Need to replace a medication while abroad? This tool lets you search for local equivalent names for drugs by selecting your home country, your travel destination, and the brand name of your medication.

Additional Resources About Claims

Before you travel or file a claim, take a few minutes to explore these helpful resources:

• Claims Tips Before You Travel
  Learn what to document, what to keep, and how to prepare in case you need to file a claim later.
• Why Claims Are Denied
  Avoid common mistakes that can lead to claim  denials. View why claims may be denied, like not having proper documentation, canceling a trip before seeing a doctor and  other preventable issues.
• What’s Not Covered
  Know what your travel protection plan can and can’t do. Understand the exclusions in your plan so you know what can’t be claimed.

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