Generali Global Assistance Partners with Lyft for Non-Emergency Medical Personnel Transportation

New York - November 2, 2017


Medical personnel initiative is the first step in building-out a multi-faceted innovation platform to integrate Lyft transportation services into Generali Global Assistance’s operations network

Generali Global Assistance (“the Company”) today announced that it has entered into a strategic partnership with Lyft, the fastest growing rideshare company in the U.S., to bring new levels of connected customer service and cost containment to its clientele of insurance companies and multinational corporations. Generali Global Assistance provides a suite of services to help travelers in times of need – from minor inconveniences to life-threatening medical situations – and everything in between.

Generali Global Assistance counts more than 50 of the top accident, health, property and casualty insurers among the clients that utilize their assistance services – in addition to their own travel insurance business unit. The partnership with Lyft will help ensure that set-up and billing for covered transports for insured and corporate travelers can be managed more efficiently and effectively with less travel interruption and higher productivity for travelers – by booking ground transports through Generali Global Assistance team members with direct access to Lyft’s “Concierge Platform.” Additionally, the partnership, which is one of the first-of-its-kind, will reduce the overall cost of ground transports which will be passed through to Generali Global Assistance’s clients.

Chris Carnicelli, CEO of Generali Global Assistance, commented on today’s news, “We are thrilled to collaborate with Lyft and to provide reliable and cost-effective transportation solutions. This is merely the tip of the iceberg in terms of our plans to integrate Lyft’s services across our business lines. We look forward to updating the market on these new initiatives as this partnership progresses.”

Generali Global Assistance, formerly Europ Assistance USA, is a division of Europ Assistance Group, a leading provider of assistance services for more than 50 years and part of Generali Group, the 3rd largest insurer in the world. Europ Assistance Group manages 10,000 medical transports annually and provides medical and personal assistance services every two seconds worldwide.

“This partnership with Generali Global Assistance enables us to get one step closer to our mission of improving people's lives with the world's best transportation," said Dan Trigub, Head of West Coast Healthcare Partnerships at Lyft. “Together, we’re working to provide even more customers with an efficient and effective transportation solution in a variety of situations – improving transit options for millions of their customers across the country.”

The potential integrations of Lyft’s services that Generali Global Assistance will explore are numerous. For example, Lyft already has an integration with CareLinx, a leading digital marketplace that provides in-home care solutions for seniors, which Generali Global Assistance recently acquired. Through the partnership CareLinx and Lyft created CareRides, a convenient and reliable door-through-door transportation service to increase freedom and mobility for millions of individuals who need extra support across the U.S. The partnership makes Lyft's ride-sharing service available through CareLinx's mobile application, enabling their elderly customers to easily order a car to get to doctor's appointments, run errands, or visit friends and family with the assistance of a professional caregiver.

About Generali Global Assistance
Generali Global Assistance, formerly Europ Assistance USA, is a division of Europ Assistance Group, a leading provider of assistance services for more than 50 years and part of Generali Group, the 3rd largest insurer in the world with over $80 Billion in annual revenues and one of the world’s 50 largest companies. The Company offers a full suite of innovative, vertically integrated travel insurance and emergency services, identity protection solutions, and beneficiary companion services.  Europ Assistance Group, the pioneer of the assistance industry, founded in 1963, is a trusted partner to millions around the world, relentlessly innovating care and mobility services to improve people’s lives in the most difficult and stressful situations, securing peace of mind and independence.

About Lyft
Lyft was founded in June 2012 by Logan Green and John Zimmer to improve people’s lives with the world’s best transportation. Lyft is the fastest growing rideshare company in the U.S and is available to 95 percent of the US population. Lyft is preferred by drivers and passengers for its safe and friendly experience, and its commitment to effecting positive change for the future of our cities.

About Lyft Business
Lyft Business offers travel, commute, event, and courtesy ride programs that provide customers with the tools they need to reduce cost, save time, and streamline their transportation programs. We partner with thousands of organizations to create unique solutions to move their people, from employees and customers to patients and students.

Lyft Media Contact

Generali Global Assistance Media Contact

M Group Strategic Communications (for Generali Global Assistance North America)