CSA Travel Protection Wins Three Stevie Awards in 2014 for Sales and Customer Service
CSA Travel Protection, dedicated for more than 20 years to providing affordable travel insurance and emergency assistance services, unveiled today that it was named the winner of three Bronze Stevie® Awards at the eighth annual Stevie Awards for Sales & Customer Service on Friday night.
Recognized for its outstanding customer service, CSA Travel Protection won Bronze awards forCustomer Service Department of the Year and Front-Line Customer Service Team of the Year, both in the All Other Industries category; as well as Customer Service Training Team of the Year for the Financial Services and Insurance category.
"CSA is dedicated to exceeding the expectations of our business partners while providing customized travel insurance and related products," noted Bob Chambers, Vice President, Operations. "With more than 1,500 nominations, we're pleased our customer service team has been recognized by the world's top customer service awards."
The awards were presented to honorees during a gala banquet on Friday, February 21 at the Bellagio in Las Vegas. More than 400 nominated customer service and sales executives from the U.S.A. and several other countries attended.
The Business TalkRadio Network will broadcast a recording of the presentations this Wednesday, February 26, at 8:00 pm ET.
More than 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year's competition, an increase of 36% over 2013. Finalists were determined by the average scores of 129 professionals worldwide, acting as preliminary judges. Entries were considered in 43 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 43 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Coaching Program of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.
More than 260 executives around the world participated in the judging process for the 2014 awards, to determine the Finalists and then the Gold, Silver and Bronze Stevie Award placements.
"Entries to the Stevie Awards for Sales & Customer Service awards have almost doubled over the past few years," said Michael Gallagher, president and founder of the Stevie Awards. "Not only have we seen a dramatic increase in the number of entries; but the judges have also seen a remarkable rise in the quality of the nominations submitted overall. We congratulate all of this year's Stevie winners for their outstanding work.
"Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
About The Stevie Awards
Stevie Awards are conferred in five programs: the Asia-Pacific Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
About CSA Travel Protection
CSA Travel Protection, a Generali Global Assistance company, is dedicated to providing affordable travel insurance and emergency assistance services to protect travelers' valuable investments and help them travel with more peace of mind. For 20 years CSA has developed a reputation for standing behind its customers and by offering products and services to meet their needs. Through superior customer service, extensive experience and industry-leading innovation, CSA is with its clients every step of the way, whenever and wherever they are needed.
M Group Strategic Communications (for Generali Global Assistance North America)