Generali Travel Insurance is Becoming Redion

Same people. Same coverage. A new name focused on modern travel insurance and assistance.

Starting in the new year, Generali Travel Insurance^SM will become Redion — a new brand that reflects who we are today and where we’re headed next.

While our name is changing, what matters most isn’t. We’ll continue to provide the same dependable travel insurance and assistance services you know and trust.

Why Generali is becoming Redion

Redion reflects the continued evolution of Generali Global Assistance, built on longstanding insurance expertise and deep roots in travel assistance through Europ Assistance.  Backed by a global network and decades of experience, we deliver emergency travel care around the world, supporting millions of moments every year, from everyday needs to critical situations.

This foundation of financial strength, global experience, and commitment to care is what travelers have trusted for years—and that will continue as Redion. We feel this new brand better reflects our long history in travel assistance and our always ready approach to travel protection.

Why we’re making this change now

Travel has changed, and so have traveler expectations. So we’ve evolved our brand to better reflect who we are, the services we provide, and where we’re headed.

Redion represents our focus on helping you make the most of every moment, with caring at the heart of how we do that. We’ll continue improving how we support you—making it simpler to access our services and easier to get help when you need it.

Wherever life leads you, or you lead life, we’re by your side, ready for anything.

What this means for travel protection customers

Now through the end of the year

• Our travel protection website will continue to operate under the Generali Global Assistance name.
• Our plan and plan costs will remain the same.
• You can explore plans, get quotes, and purchase coverage as usual.

Starting January 1

• Generali Global Assistance will fully transition to Redion

No action is required from you at any point during this transition.

A global network built to support you, wherever you are

• Supporting people around the world — 1 intervention every 3 seconds
• Backed by the world’s largest proprietary integrated medical network
• Built on decades of leadership as the first assistance provider

Frequently Asked Questions

Is Generali going away?
No. Generali Global Assistance is becoming Redion. The business, people, and expertise remain the same.

Is my plan still valid?
Yes. Your Generali Global Assistance travel protection plan and coverage are unchanged.

Does this change affect my current plan services and coverages?
No. Your plan services, benefits, and coverages remain the same. Only the company name is changing.

Will your pricing change?
No. Plan pricing will remain the same during the transition to Redion.

Is the company under new ownership?
No. This is a name change only. The ownership, leadership, and teams behind your travel protection remain the same.

How will this improve my experience as a customer?
The Redion brand reflects our continued focus on making travel insurance and assistance simpler, more modern, and easier to access—while delivering the same care and support you trust today.

Will your social media accounts change?
You will see our social media accounts transition to the Redion name next year.

Are your phone numbers changing?
No. All phone numbers and contact information will remain the same.

Why does the website still say Generali Global Assistance?
Our travel protection site will transition later this year to ensure a smooth, uninterrupted experience for customers.

Will my travel agent still get credit for my purchases with you?
Yes. Your travel agent will continue to receive credit for purchases just as they do today.

Do I need to take action?
No action is required. You’ll continue to access your plan benefits and support as usual

Who do I reach out to with questions?
You can contact us the same way you do today, through our customer service team using the contact methods listed on our website.

Looking ahead

Wherever you see the name Redion, you can expect the same care you’ve always received, under a brand built for what’s next.  Our focus is to continue helping customers make the most of every moment, with caring at the heart of how we do it.

By your side. Always ready. Always on.

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