California Privacy Policy

This California Privacy Policy applies only to California consumers (“you” or “your”) and supplements the Privacy Policy of Customized Services Administrators, Inc. d/b/a Generali Global Assistance & Insurance Services (“CSA” or “we”). The California Consumer Privacy Act of 2018 (“CCPA”) and the California Privacy Rights Act of 2020 (“CPRA”), collectively referred to as “California Consumer Privacy Laws”, provide California consumers with specific rights regarding their personal information. This California Privacy Policy describes your privacy rights under the California Consumer Privacy Laws, explains how you may exercise your privacy rights, and provides an overview on the types of personal information we collect.

Scope

CSA may have collected the following categories of Personal Information from consumers within the last 12 months:

Personal Information does not include:

1. Publicly available information from government records,

2. Information excluded from the CCPA/CPRA’s scope, such as:

• Protected Health Information under HIPAA, information subject to the California Confidentiality of Medical Information Act, or clinical trial data; or
• “Business to business” information, which is information related to communications or transactions between a business collecting the information and a consumer who is acting on behalf of another business where the communications or transaction relate solely to an exchange of products or services between the two businesses.

Collection of Your Personal Information

CSA collect’s each of the categories of Personal Information listed above in one or more of the following ways:

• When you contact us (i.e. from forms you complete).
• Automatically when you use CSA services.
• From other sources, including the Internet and other publicly-available sources and databases, data aggregators, marketing companies, and other third parties.

How We Use Your Personal Information

CSA may use or disclose each of the categories of Personal Information described above for one or more of the following business purposes:

• Information. CSA may use your Personal Information to verify your identity or provide you the information, products, and services that you request.
• Experience. CSA may use your Personal Information to personalize and enhance your experience.
• Business Transaction: If CSA is exploring or go through a business transition, such as a merger, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy, securities offering, or sale of all or a portion of CSA assets.
• Legal Purposes: CSA will use your Personal Information when we think it is necessary to investigate or prevent actual or expected fraud, criminal activity, injury or damage to us or others; when otherwise required by law, regulation, subpoena, court order, warrant or similar legal process; or if necessary to assert or protect our rights or assets.

Sharing Your Personal Information

CSA may share your Personal Information with the following categories of third parties for a business purpose:

• Internally (i.e. with our group companies and affiliates).
• Vendors: CSA may share your Personal Information with our vendors (including third-party hosting providers) that provide services on our behalf, such as for email marketing, advertising, promotions, newsletters, notices and other communications, or that assist us in monitoring, improving, and hosting services.
• Business Transaction: If CSA is exploring or go through a business transition, such as a merger, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy, securities offering, or sale of all or a portion of CSA assets.
• Legal Purposes: CSA may disclose your Personal Information when it thinks it is necessary to investigate or prevent actual or expected fraud, criminal activity, injury or damage to us or others; when otherwise required by law, regulation, subpoena, court order, warrant or similar legal process; or if necessary to assert or protect our rights or assets.

Security Measures

CSA restricts access to your personal information to employees who we have determined need it in order to provide products or services to you. Further, CSA provides thorough training to its employees to safeguard customer personal information. We maintain strict physical, electronic and procedural safeguards to protect your personal information from unauthorized access by third parties.

Rights and Choices under the CCPA/CPRA

• Right to Access.  You have the right to access your Personal Information that we may collect or retain about you. If requested, we shall provide you with a copy of your Personal Information that we collect as permitted by the CCPA/CPRA.
• Right to Know. You have the right to request that we disclose the following about your Personal Information, as defined by the CCPA/CPRA:
  • The specific Personal Information we may collect;
  • The categories of Personal Information we may collect;
  • The categories of sources from which we may collect your Personal Information;
  • The business purpose(s) for collecting or sharing your Personal Information;
  • The categories of Personal Information we may disclose for business purposes; and
  • The categories of third parties to whom we may share your Personal Information.
• Right to Deletion.
  • You have the right to request that we delete any of your Personal Information that CSA collected from you and retained, subject to certain exceptions. Any requests for deletion should be directed at consumerprivacy@us.generaliglobalassistance.com.
  • CSA may deny your deletion request for reasons permitted by the CCPA/CPRA. (i.e. if the information is excluded from the CCPA/CPRA or does not constitute Personal Information).
• Right to Opt Out. You have the right to opt out of the sale or sharing of personal information. If we sell any of your personal information, you have the right, at any time, to tell us not to sell your personal information. At the time this California Privacy Policy was last updated, we do not sell any personal information. You also have the right to request that we do not share your personal information.
• Right to Correct. You have the right to request the correction of any personal information we maintain about you.
• Right to Limit Use or Disclosure of Sensitive Personal Information (“SPI”). You have the right to limit the use and disclosure of your SPI, if we are using your SPI beyond what is reasonable and proportionate to provide the requested goods or services.
• Response Timing and Format. Once verified the request is from a California consumer, CSA will try to respond within 45 days. If we need more time, we will tell you in writing why and how much longer we need, either by mail or electronically (based on your choice).
• Non-Discrimination. CSA will not discriminate against you for choosing to exercise any of your CCPA/CPRA rights, including with respect to any CSA services.
• Alternative Format. To obtain this California Privacy Policy in an alternative format please contact CSA at 866-757-0010.

Changes and Updates to this Privacy Policy

CSA may occasionally update this California Privacy Policy. Your continued use of the Website constitutes Your agreement to this California Privacy Policy and any updates. 

Contacting Us

If you have any questions or comments about this Supplement, including how we collect and use your Personal Information or your choices and rights regarding such use, or if you wish to exercise your rights under California law, please contact us by either:

Mail
Attn: Customer Privacy Management Office
P.O. Box 939057
San Diego, CA 92193-9057

Phone Number
866-757-0010

Email
consumerprivacy@us.generaliglobalassistance.com