FAQ: How do I access the services included with my plan?

If you need help from Concierge, Emergency Assistance, or Identity Theft Resolution services included with your travel protection plan, you can call 877-243-4135 toll-free 24 hours a day from within the United States, or call 240-330-1529 collect from around the world.

Generali Global Assistance travel insurance plans include access to Teladoc*, a service that connects travelers instantly with a worldwide network of doctors for information, medical advice, and treatment, including prescription medication, when appropriate. Learn more about how to use Teladoc as a Generali Global Assistance policyholder or call them directly at 800-835-2362.

*Teladoc services are only available while on a covered trip and are available in all 50 states. Their services are not currently available in U.S. territories or internationally.

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